Southwest Installation Services, LLC

Highlights

Southwest Installation Services, LLC, is a certified Historically Underutilized Business (HUB), woman-owned business and veteran-owned business. SIS began operations in Austin, Texas, in January 2000. Our central location in the state capital, Austin, enables SIS to effectively service a large geographic area, including San Antonio, Houston, Corpus Christi, the Rio Grande Valley and the Hill Country of central Texas as well as Fort Hood and Waco. Over the years, Jack and Janet have expanded the business to clients and projects outside of Texas as well.

Our business model is built around the best practices of a number of very successful furniture dealerships and independent service providers. Further, applying Jack’s 27 years of experience as a U.S. Army officer, much of the organization and discipline in the operation reflects the highly effective “small unit” and specialized team concepts found in various military organizations. Our strategy is to maintain small, proficient and highly skilled teams of furniture installers and equipment movers and emphasize quality, cohesiveness and efficiency.

Growth based on high performance has enabled SIS to expand our area of operation, upgrade our facilities and information technology, and enhance our business processes over the years. Our management team is dedicated to “front office” involvement and “no excuse leadership.” Project management expertise—including sound planning and early identification of potential roadblocks to success—is essential in meeting client expectations. Employees are coached in achieving timeline milestones, problem resolution, two-way communication from the field, and interface with the client.

The key to success on any project is developing good information prior to the actual installation and fully correlating the plans, drawings, furniture specifications, anticipated timelines and site evaluation. Having a well-defined total project cost is understandably both a goal and an apprehension for the client. Our role is to work with the client to bring the project scope into balance with the client’s expectations and time constraints. This is effectively done through close interface, information exchange and development of a process to accomplish the anticipated project. Elliminating distractions for the client and doing what we can to minimize their business downtime together go a long way toward producing successful projects.

Special Features of Our Service

• Owner involvement in project work.
• Project assessment and evaluation prior to, during, and after job completion.
• Team concept to enhance field efficiency.
• Equipment and tools in quantities and condition to get a project accomplished with proficiency.
• Experienced field supervision to monitor and direct installation team to meet project targets.
• Sufficient resources to accomplish the project.
• Commitment to in-house and manufacturer-led training in modular systems installation.